IT Field Technician

Description

• Provide prompt, courteous support company wide, in person, phone, or email
• Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
• Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
• Travel to regional offices to troubleshoot and resolve issues
• Travel to regional homes to install and support smart home technology
• Document, track, and monitor technical problems and solutions
• Inform management of recurring problems
• Check in regularly with regional office managers to review the IT needs of the office and to ensure that all IT equipment is functioning as needed
• Identify and escalate situations requiring urgent attention
• Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
• Additional tasks and responsibilities may be assigned

• Minimum two years of professional IT experience
• Audio / visual experience a plus
• Valid driver's license
• Proficiency in AD, Office365, multiple browsers, computer hardware
• Experience supporting Android and iPhone, Mobile Device Management a plus
• Working knowledge of printer management
• Experience working with LAN administration
• Logical troubleshooting skills
• Excellent time management, interpersonal skills, and a high-level attention to detail
• Understanding of best security practices and continual updating of knowledge base